We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll happily accept a return subject to the following conditions:

· Full price items are eligible for an exchange or refund.

· Sale items or items purchased during a flash sale/promotional event are only eligible for an exchange.

· Item/s must be returned within 30 days of receiving your purchase together with original proof of purchase from your order confirmation.

· Item/s must be returned in original condition, unworn, unaltered, unwashed and with their tags attached.

· Please note that items purchased from a retail stockist is required to be returned through the original place of purchase, and are subject to the retailer’s individual returns policy.

· Due to hygiene reasons, The Good Mask is unable to be returned or exchanged.

If you wish to return or exchange your order with us, please email us at hello@thegoodbrand.com.au with your name, order number, and reason for return. Once your return is approved, we will then provide you with a returns/exchange form and issue a return authorization number which you will need to provide along with your return.

Please include the completed form along with your return, and return to the following address:

THE GOOD BRAND RETURNS

LOCKED BAG 14

TULLAMARINE

VIC 3043

AUSTRALIA

Original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. The Good Brand takes no responsibility for missing incoming deliveries of a return. We encourage you to return your item(s) via registered or traceable postal services as return parcels remain the responsibility of the customer until received by The Good Brand.

PROCESSING TIME FOR RETURNS

We endeavor to process refunds daily but please allow up to up to 5 business days for your return to be processed. You will receive email notification of when our team has received your return and when it has been processed. 

FAULTY ITEMS

We sincerely apologize for any inconvenience caused by receiving a faulty item. Please contact our Customer Care team hello@thegoodbrand.com.au with your order number and images of the fault and we will work with you to resolve it as soon as possible. If you would like any further assistance with your turn, our customer service team are always more than happy to help, you can contact us any time at hello@thegoodbrand.com.au